customer-service
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21 October 2009
Posted in
customer-service
We now knowthat building Customer Loyalty is key to success in any organization. The philosophywas first articulated by Fredreich Reicheld
who studied the relationshipbetween three factors - customer satisfaction, customer loyalty and profits. (Bain & Company). He statedseveral facts that seem glaringly clear now, but until then, had not beenclearly stated.
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18 August 2009
Posted in
customer-service
In an era of Internet commerce, it’s an unsurprising phenomenon that we expect the vast majority of our interactions with customers to happen in an online environment.
The expectation is that people will send an email, contact us through support forms or simply place an order. But it’s still an inevitability that things might not work just right!
