customer-service
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10 June 2010
Posted in
customer-service
By using a software solution that is focused around the customer service interaction, you can make your service representatives more productive and provide more value to your customers.
If you currently manage service events through systems designed for sales, purchasing, or accounting, you may want to evaluate if your service needs and volume have outgrown your current way of doing things. A new service system may be worth investigating. Remember to start with a Feasibility Assessment first!
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28 May 2010
Posted in
customer-service
It's almost a cliche to see and hear organizations advertise to prospective customers about how great their service is.
As if somehow, great customer service were just that...bragging about how much you care. You see it all the time, no matter if you're at the car dealer, the bank or the grocery store.
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29 April 2010
Posted in
customer-service
Bill Hogg presents his top ten tips for providing outstanding customer service.
If you want to be able to stand out from the crowd and offer truly great customer service instead of just empty promises, here are ten great tips that will help.
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28 January 2010
Posted in
customer-service
By changing a few words, you can turn a bad customer experience into a great one.
We all have little things that drive us nuts. Here's one of mine - the phrase "You'll have to."
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21 October 2009
Posted in
customer-service
The call center business is a growing multi-billion dollar endeavour worldwide. The term call center almost brings with it images of outsourcing and foreigners manning lots of telephones.
While this is not necessarily wrong, it isn't the full story of what a call center is. They are about much more than just answering telephones.
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